Refund and Returns Policy

Refund and Returns Policy for Zoony Business

Effective Date: November 20, 2024

At Zoony Business, we are committed to providing high-quality industrial products to our customers. Due to the specialized nature of our offerings, we have established the following refund and returns policy:

1. General Return Policy

• Non-Returnable Items: All industrial products sold by Zoony Business are non-returnable unless they meet the conditions outlined in Section 2 below.

2. Conditions for Returns and Refunds

We accept returns and provide refunds under the following circumstances:

• Incorrect Product Delivered: If you receive a product different from what was ordered.

• Defective or Damaged Product: If the product is defective or damaged upon receipt.

3. Return Eligibility Criteria

To be eligible for a return, the following conditions must be met:

• Timeframe: You must notify us within 7 days of receiving the product.

• Condition: The product must be unused and in its original packaging.

• Proof of Purchase: A valid receipt or proof of purchase is required.

4. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team at support@zoony.net with your order details and reason for return.

2. Authorization: Upon approval, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to proceed.

3. Shipping: Ship the product back to us as per the provided instructions. Please note that you are responsible for the return shipping costs unless the return is due to our error.

5. Refund Process

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund:

• Approved Refunds: Will be processed within 14 business days to your original method of payment.

• Rejected Refunds: If the product does not meet the return criteria, it will be sent back to you at your expense.

6. Non-Returnable Items

The following items are not eligible for return or refund:

• Products that have been used or installed.

• Custom or special-order items.

• Products not purchased directly from Zoony Business.

7. Contact Information

For any questions or concerns regarding our refund and returns policy, please contact us at:

Zoony Business

Email: support@zoony.net

Address: HÜRRİYET MAH.POLAT SOKAK NO: 2  / İSTANBUL

By making a purchase with Zoony Business, you acknowledge that you have read and agree to this Refund and Returns Policy.